Policies and FAQs

Shipping:
All ready-to-ship items ship within 7 days of purchasing either through USPS First Class or Priority Mail depending on the weight of your item.  If your item is made-to-order, please refer to the specified shipping time in the specific item listing.  Items shipped within the United States will arrive within 2-7 business days.  Tracking information will be included with your order.  Please note: Honey and the Hive is not responsible for lost, stolen, or damaged mail.

We offer international shipping as well!  All international orders are shipped through USPS First Class International Mail.  Please note that some countries to charge custom fees or additional taxes in order to pick up an international package.  These fees and taxes are the responsibility of the buyer and will not be reimbursed.  Please be aware of your specific country's guidelines.  I will not falsify information or mark an order as being a gift in order for you to avoid these fees.

 

Returns:
When purchasing from our shop, we want nothing more than for you to be completely satisfied with your order, but if for some reason you are not, please contact me within 4 days of receiving your items to discuss the possibility of a return.

Most items are considered final sale, and all refunds and exchanges will be done on a case by case basis. To request a refund or exchange, please contact us at honeyandthehive@gmail.com. Once we have received your email and reviewed your refund or exchange request we will contact you with notification of whether or not you are eligible for a refund or exchange. Buyer is responsible for all shipping costs and these will not be reimbursed. Please contact us PRIOR to shipping your item back, if we find that you are ineligible for a refund, we will not be responsible for shipping an item back to you unless you've paid for second time shipping.

Once your item has been received and checked, we will notify you of the action that is being taken. If the item is being exchanged a new item will ship within 5 business days to replace the damaged item. In the case of a refund, we will credit you back with your original form of payment within 24 hours. Please note that processing of a refund can take several days, if you do not see it credited back to your account please contact your credit card company or financial institution to see what their policies and time frames are for crediting back to your account.

 

Payment:
Payment is required to be made in full at the time of check out. Acceptable payment methods include credit or debit card or Paypal. All made-to-order and custom paintings are expected to be paid prior to beginning on the art.

 

Do You Do Custom Art?
YES!  My books are now open for custom art for 2017.  To book a custom painting with me, please fill out the form here.  Please include a description of your idea for the design as well as the size you'd like, event date (if applicable) and your budget for the project.  (Please note:  I do not accept custom orders for anything smaller than an 8x10 inch painting.)  Custom art spots are first come, first served.  I do offer rush shipping options when possible for an additional fee.

 

What Are Your Policies For Customs?
When it comes to custom art and made-to-order paintings I want to make sure you are completely satisfied with your order and I have put a few polices in place to ensure we are able to make that possible. Once you have messaged me with your idea and size request for a custom painting I will provide you with a price quote and a turn-around time that is reflective of my current workload. Within that time frame you will receive a finalized line drawing of the artwork for your approval prior to beginning on the painting. After receiving your sketch you are able to request any revisions that need to be made - the price I have quoted you includes ONE round of revisions to be made to the sketch prior to beginning on the painting.

Please be as detailed and specific as you feel is necessary with your revision requests as there is a $30 charge per round of revisions after the first requested revisions have been made. Once you have approved the artwork I will begin on the final painting. There is a $55 charge for any revisions that need to be made to the final painting after it has been completed.

Please note: Multiple revisions or revisions to the final painting take quite a bit of time and therefore your turn-around time may fluctuate. If you have a specific date that you need your artwork completed by, please let me know ahead of time so I am able to best accommodate you.

Custom artwork is not eligible for coupon codes.


I Have A Question, How Do I Contact You?
You can contact me via the contact form on my website here, or send a direct email to hello@byhoneyandthehive.com.  I do my best to follow up on emails daily, you should receive a response within 2 business days.