Policies and FAQs

Shipping:
All ready-to-ship items ship within 7 days of purchasing either through USPS First Class or Priority Mail depending on the weight of your item.  If your item is made-to-order, please refer to the specified shipping time in the specific item listing.  Items shipped within the United States will arrive within 2-7 business days.  Tracking information will be included with your order.  Please note: Honey and the Hive is not responsible for lost, stolen, or damaged mail.

We offer international shipping as well!  All international orders are shipped through USPS First Class International Mail.  Please note that some countries to charge custom fees or additional taxes in order to pick up an international package.  These fees and taxes are the responsibility of the buyer and will not be reimbursed.  Please be aware of your specific country's guidelines.  I will not falsify information or mark an order as being a gift in order for you to avoid these fees.

 

Returns:
When purchasing from our shop, we want nothing more than for you to be completely satisfied with your order, but if for some reason you are not, please contact me within 4 days of receiving your items to discuss the possibility of a return.

Most items are considered final sale, and all refunds and exchanges will be done on a case by case basis. To request a refund or exchange, please contact us at honeyandthehive@gmail.com. Once we have received your email and reviewed your refund or exchange request we will contact you with notification of whether or not you are eligible for a refund or exchange. Buyer is responsible for all shipping costs and these will not be reimbursed. Please contact us PRIOR to shipping your item back, if we find that you are ineligible for a refund, we will not be responsible for shipping an item back to you unless you've paid for second time shipping.

Once your item has been received and checked, we will notify you of the action that is being taken. If the item is being exchanged a new item will ship within 5 business days to replace the damaged item. In the case of a refund, we will credit you back with your original form of payment within 24 hours. Please note that processing of a refund can take several days, if you do not see it credited back to your account please contact your credit card company or financial institution to see what their policies and time frames are for crediting back to your account.

 

Payment:
Payment is required to be made in full at the time of check out. Acceptable payment methods include credit or debit card or Paypal. All made-to-order and custom paintings are expected to be paid prior to beginning on the art.

 

Do You Do Custom Art?
YES!  My books are now open for custom art for 2017.  To book a custom painting with me, please fill out the form here.  Please include a description of your idea for the design as well as the size you'd like, event date (if applicable) and your budget for the project.  (Please note:  I do not accept custom orders for anything smaller than an 8x10 inch painting.)  Custom art spots are first come, first served.  I do offer rush shipping options when possible for an additional fee.

I Have A Question, How Do I Contact You?
You can contact me via the contact form on my website here, or send a direct email to hello@byhoneyandthehive.com.  I do my best to follow up on emails daily, you should receive a response within 2 business days.